About
Dedicated and results-oriented Customer Care Officer with 2 years of experience in optimizing customer satisfaction and driving sales growth through expert inquiry resolution and strategic client engagement. Proven ability to leverage communication software and advanced problem-solving skills to manage complex complaints, enhance service delivery, and exceed performance targets in fast-paced environments.
Work
Victory Empowerment Centre
|Customer Care Officer / Sales Field Officer
Lagos, Lagos State, Nigeria
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Summary
Managed customer service and sales initiatives, resolving inquiries, driving revenue growth, and ensuring client satisfaction for Victory Empowerment Centre.
Highlights
Streamlined customer inquiry resolution across phone, email, and live chat platforms, improving response times and customer satisfaction.
Delivered accurate product and service information, successfully troubleshooting technical issues for clients and enhancing their understanding.
Proactively managed complex customer complaints, escalating unresolved issues to ensure timely resolution and a 90%+ customer satisfaction rate.
Maintained meticulous records of customer interactions utilizing Microsoft Office Suite, ensuring data accuracy for follow-up and service improvement.
Cultivated and sustained strong client relationships, identifying specific needs and proposing tailored solutions to foster long-term partnerships.
Conducted compelling product demonstrations and presentations for potential clients, directly contributing to a measurable increase in sales.
ABC Forex Trading Academy
|Human Resource Intern/ Customer Service Representative
Port Harcourt, Rivers State, Nigeria
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Summary
Supported HR and customer service operations, managing recruitment, onboarding, and inquiry resolution while contributing to strategic initiatives and customer satisfaction at ABC Forex Trading Academy.
Highlights
Supported HR in recruitment efforts, including conducting initial interviews and shortlisting qualified candidates, streamlining the hiring process.
Managed comprehensive employee onboarding processes, ensuring smooth integration and accurate documentation for new hires.
Collaborated with senior leadership on strategic initiatives, contributing to the development of business vision, policies, and objectives.
Assisted in organizing and facilitating HR training sessions and workshops, contributing to enhanced employee skill development.
Resolved diverse customer service inquiries and issues, maintaining high levels of client satisfaction.
Efficiently processed customer returns, refunds, and service requests, ensuring strict adherence to company policies.
Educated prospective and existing clients on academy services and promotional offers, increasing admissions awareness.
Consistently met and exceeded customer service targets, contributing directly to overall team performance and client retention.
Education
Benue State University
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Bachelor of Arts (B.A)
English
Grade: Second Class (Lower Division)
Languages
English
Certificates
Human Resources Management (HRM)
Customer Services and Relationship Management (CSRM)
Health Safety Environment (HSE) 1,2,3
Skills
Customer Service & Support
Customer Service, Customer Support, Client Relations, Service Delivery, Customer Satisfaction.
Communication & Interpersonal Skills
Communication, Interpersonal Skills, Active Listening, Empathy, Presentation Skills, Client Engagement.
Conflict Resolution & Problem-Solving
Conflict Resolution, Problem Solving, Issue Resolution, Troubleshooting, De-escalation.
CRM Software Proficiency
CRM Software, Customer Relationship Management, Data Entry, Record Keeping.
Call Handling & Email Management
Call Handling, Email Management, Correspondence, Live Chat Support, Ticketing Systems.
Complaint Handling & Escalation
Complaint Handling, Issue Escalation, Customer Retention, Follow-up.
Teamwork & Multitasking
Teamwork, Collaboration, Multitasking, Cross-functional Teams.
Time Management
Time Management, Organization, Efficiency, Prioritization, Productivity.
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Management.
Sales & Business Development
Sales Strategy, Revenue Growth, Client Acquisition, Product Demonstrations, Presentations, Promotional Offers.
Human Resources Support
Recruitment, Onboarding, Interviewing, Candidate Shortlisting, Training Coordination, HR Policies, Documentation.